A video is still rendering
Keep the app installed and check My Videos again on a stable connection. You can leave the rendering screen; we’ll send a notification if you allowed them.
Help from the workshop
Custom Santa Video app support
Tell us what went wrong and we’ll help you get back to making Christmas magic. Please don’t include a child’s full personal details in your message.
Credits did not appear
Open Settings and choose Restore Purchases. Apple may take a moment to confirm an interrupted or Ask to Buy purchase.
Save or share a video
Open the finished video from My Videos, then use Save Video or Share. If saving fails, allow Custom Santa Video to add to Photos in iOS Settings.
Delete your information
Delete one video from its video screen, or delete the entire account from Settings. Account deletion permanently removes the account and videos.
Still need help?
Send us a message
Include enough information to identify the problem, such as when it happened and whether it involves a free or premium video. Never send your Apple password, payment-card details or a child’s full address.
We use your email and message only to respond to this request. See the app privacy policy.
